{"id":351,"date":"2018-02-05T22:47:30","date_gmt":"2018-02-05T22:47:30","guid":{"rendered":"https:\/\/www.infantjoy.bg\/?page_id=351"},"modified":"2026-04-22T15:57:16","modified_gmt":"2026-04-22T12:57:16","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/infantjoy.eu\/el\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<p data-start=\"406\" data-end=\"421\">Dear Customers,<\/p>\n<p data-start=\"423\" data-end=\"603\">Thank you for shopping with us.<br data-start=\"454\" data-end=\"457\" \/>We understand that sometimes a product may not be the perfect fit, and we are here to make the return process as easy and transparent as possible.<\/p>\n<p data-start=\"605\" data-end=\"754\">Before initiating a return, we encourage you to contact us \u2014 in many cases we can help you find a quick solution without the need to return the item.<\/p>\n<hr data-start=\"756\" data-end=\"759\" \/>\n<h2 data-start=\"761\" data-end=\"783\">\u2705 Return Conditions<\/h2>\n<p data-start=\"785\" data-end=\"864\">You may return a product within <strong data-start=\"817\" data-end=\"837\">14 calendar days<\/strong> from the date of delivery.<\/p>\n<p data-start=\"866\" data-end=\"909\">To be eligible for a return, the item must:<\/p>\n<ul data-start=\"911\" data-end=\"1119\">\n<li data-start=\"911\" data-end=\"946\">Be unworn, unwashed, and unused<\/li>\n<li data-start=\"947\" data-end=\"1009\">Not be scented (e.g. perfume, detergents, fabric softener)<\/li>\n<li data-start=\"1010\" data-end=\"1050\">Not be damaged, altered, or repaired<\/li>\n<li data-start=\"1051\" data-end=\"1119\">Be in its original condition, with all tags and packaging intact<\/li>\n<\/ul>\n<p data-start=\"1121\" data-end=\"1265\">\ud83d\udccc As we offer baby and children\u2019s products, we kindly ask that items are not washed or scented before return, due to possible allergy concerns.<\/p>\n<hr data-start=\"1267\" data-end=\"1270\" \/>\n<h2 data-start=\"1272\" data-end=\"1301\">\ud83d\udd01 How to Request a Return<\/h2>\n<p data-start=\"1303\" data-end=\"1373\">To initiate a return, please submit a request through our return form:<\/p>\n<p data-start=\"1375\" data-end=\"1416\">\ud83d\udc49 <a class=\"decorated-link\" href=\"https:\/\/infantjoy.eu\/el\/request-a-return\/\" target=\"_new\" rel=\"noopener\" data-start=\"1378\" data-end=\"1416\">https:\/\/infantjoy.eu\/request-a-return\/<\/a><\/p>\n<p data-start=\"1418\" data-end=\"1558\">Once submitted, your request will be reviewed and processed, and you will be able to track the return status directly through the same page.<\/p>\n<p data-start=\"1560\" data-end=\"1663\">\ud83d\udccc You may also exercise your legal right of withdrawal by contacting us directly at <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1645\" data-end=\"1662\">info@infantjoy.eu<\/a>.<\/p>\n<hr data-start=\"1665\" data-end=\"1668\" \/>\n<h2 data-start=\"1670\" data-end=\"1690\">\ud83d\ude9a Return Methods<\/h2>\n<p data-start=\"1692\" data-end=\"1738\">You can choose the option that best suits you:<\/p>\n<hr data-start=\"1740\" data-end=\"1743\" \/>\n<h3 data-start=\"1745\" data-end=\"1797\">1. Return via Our Arranged Service (Recommended)<\/h3>\n<p data-start=\"1799\" data-end=\"1874\">We can arrange a convenient return solution for you based on your location.<\/p>\n<ul data-start=\"1876\" data-end=\"2038\">\n<li data-start=\"1876\" data-end=\"1945\">A <strong data-start=\"1880\" data-end=\"1909\">fixed return fee of \u20ac9.99<\/strong> will be deducted from your refund<\/li>\n<li data-start=\"1946\" data-end=\"2038\">The courier and method are selected depending on your country and logistics availability<\/li>\n<\/ul>\n<p data-start=\"2040\" data-end=\"2095\">\u2714\ufe0f This is the easiest and most reliable return option.<\/p>\n<hr data-start=\"2097\" data-end=\"2100\" \/>\n<h3 data-start=\"2102\" data-end=\"2144\">2. Return via a Courier of Your Choice<\/h3>\n<p data-start=\"2146\" data-end=\"2201\">You may send the parcel using a courier of your choice.<\/p>\n<p data-start=\"2203\" data-end=\"2218\">\u26a0\ufe0f Please note:<\/p>\n<ul data-start=\"2219\" data-end=\"2350\">\n<li data-start=\"2219\" data-end=\"2261\">The shipment must be <strong data-start=\"2242\" data-end=\"2259\">fully prepaid<\/strong><\/li>\n<li data-start=\"2262\" data-end=\"2350\">Parcels sent with <strong data-start=\"2282\" data-end=\"2308\">cash on delivery (COD)<\/strong> or unpaid shipping will not be accepted<\/li>\n<\/ul>\n<hr data-start=\"2352\" data-end=\"2355\" \/>\n<h2 data-start=\"2357\" data-end=\"2377\">\ud83d\udccd Return Address<\/h2>\n<p data-start=\"2379\" data-end=\"2471\">Bulgaria<br data-start=\"2387\" data-end=\"2390\" \/>Blagoevgrad<br data-start=\"2401\" data-end=\"2404\" \/>13 Zelendolsko Shose Street<br data-start=\"2431\" data-end=\"2434\" \/>Infant Joy building (next to \u0160koda)<\/p>\n<p data-start=\"2473\" data-end=\"2526\">Recipient: Siena Joy Ltd.<br data-start=\"2498\" data-end=\"2501\" \/>Phone: +359 899 130 214<\/p>\n<p data-start=\"2528\" data-end=\"2643\">\ud83d\udccc Please ensure the parcel is delivered directly to this address.<br data-start=\"2594\" data-end=\"2597\" \/>We do not collect parcels from parcel lockers.<\/p>\n<hr data-start=\"2645\" data-end=\"2648\" \/>\n<h2 data-start=\"2650\" data-end=\"2663\">\ud83d\udcb6 Refunds<\/h2>\n<p data-start=\"2665\" data-end=\"2740\">Once we receive and inspect the returned item, we will process your refund.<\/p>\n<ul data-start=\"2742\" data-end=\"2877\">\n<li data-start=\"2742\" data-end=\"2798\">Refunds are issued to an IBAN of your choice OR by using the original payment method (when the order was initially paid with card).<\/li>\n<li data-start=\"2799\" data-end=\"2877\">If you use our arranged return service, the <strong data-start=\"2845\" data-end=\"2875\">\u20ac9.99 fee will be deducted<\/strong><\/li>\n<\/ul>\n<p data-start=\"2879\" data-end=\"2999\">\ud83d\udccc If returned items show signs of use beyond normal inspection, a proportionate reduction in the refund may be applied.<\/p>\n<hr data-start=\"3001\" data-end=\"3004\" \/>\n<h2 data-start=\"3006\" data-end=\"3041\">\u26a0\ufe0f Items Not Eligible for Return<\/h2>\n<p>Certain items may not be eligible for return where permitted by applicable law, particularly for health protection or hygiene reasons.<\/p>\n<p>This applies in cases where the product has been delivered in sealed or protected packaging and has been unsealed or used after delivery.<\/p>\n<p>Such items may include:<br \/>\u2014 Swimwear and underwear, where hygiene protection seals or packaging have been removed <br \/>\u2014 Balloons and similar party items, once used (e.g. inflated) or no longer in their original condition<\/p>\n<p>This limitation applies only where permitted by law and does not affect your rights in case of defective or non-conforming goods.<\/p>\n<hr data-start=\"3357\" data-end=\"3360\" \/>\n<h2 data-start=\"3362\" data-end=\"3389\">\u2139\ufe0f Important Information<\/h2>\n<ul data-start=\"3391\" data-end=\"3594\">\n<li data-start=\"3391\" data-end=\"3454\">Please ensure that returned items meet the conditions above<\/li>\n<li data-start=\"3455\" data-end=\"3520\">Returns that do not comply may be subject to a partial refund<\/li>\n<li data-start=\"3521\" data-end=\"3594\">We recommend submitting your return request before sending the parcel<\/li>\n<\/ul>\n<p data-start=\"3596\" data-end=\"3730\">\ud83d\udccc We reserve the right to decline returns that do not meet the stated conditions or show clear signs of use beyond normal inspection.<\/p>\n<hr data-start=\"3732\" data-end=\"3735\" \/>\n<p data-start=\"3737\" data-end=\"3785\">If you need assistance, feel free to contact us:<\/p>\n<p data-start=\"3787\" data-end=\"3871\">\ud83d\udce7 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3790\" data-end=\"3807\">info@infantjoy.eu<\/a><br data-start=\"3807\" data-end=\"3810\" \/>(WhatsApp, Viber, and Messenger are available on our website)<\/p>\n<hr data-start=\"3873\" data-end=\"3876\" \/>\n<p data-start=\"3878\" data-end=\"3912\">Thank you for choosing Infant Joy.<\/p>\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Dear Customers, Thank you for shopping with us.We understand that sometimes a product may not be the perfect fit, and we are here to make the return process as easy and transparent as possible. Before initiating a return, we encourage you to contact us \u2014 in many cases we can help you find a quick solution without the need to return the item. \u2705 Return Conditions You may return a product within 14 calendar days from the date of delivery. To be eligible for\u2026<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-351","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/infantjoy.eu\/el\/wp-json\/wp\/v2\/pages\/351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/infantjoy.eu\/el\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/infantjoy.eu\/el\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/infantjoy.eu\/el\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/infantjoy.eu\/el\/wp-json\/wp\/v2\/comments?post=351"}],"version-history":[{"count":12,"href":"https:\/\/infantjoy.eu\/el\/wp-json\/wp\/v2\/pages\/351\/revisions"}],"predecessor-version":[{"id":548861,"href":"https:\/\/infantjoy.eu\/el\/wp-json\/wp\/v2\/pages\/351\/revisions\/548861"}],"wp:attachment":[{"href":"https:\/\/infantjoy.eu\/el\/wp-json\/wp\/v2\/media?parent=351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}