Dear Customers,

Thank you for shopping with us.
We understand that sometimes a product may not be the perfect fit, and we are here to make the return process as easy and transparent as possible.

Before initiating a return, we encourage you to contact us — in many cases we can help you find a quick solution without the need to return the item.

✅ Return Conditions

You may return a product within 14 calendar days from the date of delivery.

To be eligible for a return, the item must:

  • Be unworn, unwashed, and unused
  • Not be scented (e.g. perfume, detergents, fabric softener)
  • Not be damaged, altered, or repaired
  • Be in its original condition, with all tags and packaging intact

📌 As we offer baby and children’s products, we kindly ask that items are not washed or scented before return, due to possible allergy concerns.

🔁 How to Request a Return

To initiate a return, please submit a request through our return form:

👉 https://infantjoy.eu/request-a-return/

Once submitted, your request will be reviewed and processed, and you will be able to track the return status directly through the same page.

📌 You may also exercise your legal right of withdrawal by contacting us directly at info@infantjoy.eu.

🚚 Return Methods

You can choose the option that best suits you:

1. Return via Our Arranged Service (Recommended)

We can arrange a convenient return solution for you based on your location.

  • A fixed return fee of €9.99 will be deducted from your refund
  • The courier and method are selected depending on your country and logistics availability

✔️ This is the easiest and most reliable return option.

2. Return via a Courier of Your Choice

You may send the parcel using a courier of your choice.

⚠️ Please note:

  • The shipment must be fully prepaid
  • Parcels sent with cash on delivery (COD) or unpaid shipping will not be accepted

📍 Return Address

Bulgaria
Blagoevgrad
13 Zelendolsko Shose Street
Infant Joy building (next to Škoda)

Recipient: Siena Joy Ltd.
Phone: +359 899 130 214

📌 Please ensure the parcel is delivered directly to this address.
We do not collect parcels from parcel lockers.

💶 Refunds

Once we receive and inspect the returned item, we will process your refund.

  • Refunds are issued to an IBAN of your choice OR by using the original payment method (when the order was initially paid with card).
  • If you use our arranged return service, the €9.99 fee will be deducted

📌 If returned items show signs of use beyond normal inspection, a proportionate reduction in the refund may be applied.

⚠️ Items Not Eligible for Return

Certain items may not be eligible for return where permitted by applicable law, particularly for health protection or hygiene reasons.

This applies in cases where the product has been delivered in sealed or protected packaging and has been unsealed or used after delivery.

Such items may include:
— Swimwear and underwear, where hygiene protection seals or packaging have been removed
— Balloons and similar party items, once used (e.g. inflated) or no longer in their original condition

This limitation applies only where permitted by law and does not affect your rights in case of defective or non-conforming goods.

ℹ️ Important Information

  • Please ensure that returned items meet the conditions above
  • Returns that do not comply may be subject to a partial refund
  • We recommend submitting your return request before sending the parcel

📌 We reserve the right to decline returns that do not meet the stated conditions or show clear signs of use beyond normal inspection.

If you need assistance, feel free to contact us:

📧 info@infantjoy.eu
(WhatsApp, Viber, and Messenger are available on our website)

Thank you for choosing Infant Joy.