Dear customers,

At Infant Joy, we understand how important it is for your orders to arrive on time and in perfect condition. That’s why we work with trusted logistics partners and local courier services across Europe to ensure a reliable and convenient delivery experience.

🚚 Delivery Information

We deliver within the European Union.

Delivery options, available carriers, estimated delivery times, and shipping costs are displayed during checkout and may vary depending on your location.

Depending on the destination, delivery may be carried out by international or local courier partners, including home delivery, pickup points, or parcel lockers, where available.

🕑 Order Processing & Delivery Time

Orders are processed within 1–2 business days. In certain cases, processing may take slightly longer if an item needs to be transferred between our warehouses before dispatch. In such situations, we always aim to ship your order as quickly as possible and will notify you if a significant delay occurs.

Once shipped, delivery time depends on the destination and selected shipping method. Estimated delivery times are always shown at checkout before completing your order.

You will receive an email notification once your order has been dispatched.

🎁 Free Delivery

We may offer free delivery promotions depending on your location and order value. Any applicable free shipping conditions will be clearly displayed during checkout.

🛒 How to Place an Order

  • Select your desired product and size
  • Add the item to your cart
  • Proceed to checkout
  • Enter your delivery details
  • Choose your preferred delivery and payment method
  • Confirm your order

❗ Product Availability

We strive to keep stock availability accurate at all times. However, in rare cases, an item may become unavailable after your order is placed.

If this happens, we will contact you and offer a suitable solution, including a refund where applicable.

☎️ Order Confirmation

In some cases, we may contact you to confirm your order or clarify delivery details.

❌ Order Cancellation

You may cancel your order before it has been dispatched by contacting us at:

📧 info@infantjoy.eu

Once the order has been shipped, you may exercise your right of withdrawal in accordance with our Terms & Conditions.

💳 Payment Methods

Available payment methods are displayed during checkout and may vary depending on your location.

These may include:

  • Online card payments (Visa, Mastercard etc.)
  • Apple Pay / Google Pay
  • Cash on Delivery (available in selected countries only)

All payments are processed through secure payment providers.

⚠️ Important Information

  • Please ensure that your delivery details are accurate and complete
  • Delivery times are estimates and may vary depending on courier operations
  • If a shipment cannot be delivered due to incorrect information or non-collection, additional shipping costs may apply

We kindly ask you to inspect your order upon delivery and contact us promptly if there are any issues.

📞 Contact

If you need assistance, feel free to contact us:

📧 info@infantjoy.eu

🙏 Thank you for choosing Infant Joy!
✨ We wish you a pleasant shopping experience.